Complaint Handling Resolution

At Bazing.co.uk, we strive to provide excellent service to all our clients. However, if you are dissatisfied, we encourage you to raise your complaint with us directly so we can resolve it promptly and fairly.

How to Make a Complaint

You can submit your complaint via:

• Email: complaints@bazing.co.uk
• Phone: 07401 409467

Please include:

• Your full name and contact
• A clear description of your
• Any relevant supporting

Our Complaint Handling Process

1. Acknowledgement – We will confirm receipt of your complaint within 24 business hours.
2. Investigation – Our team will review your complaint, including whether the issue relates to a breach of our Terms & Conditions.
   • Note: Complaints breaching our terms will not be
3. Resolution – We aim to resolve complaints as quickly as possible, keeping you informed throughout the process.
4. Final Response – If we cannot resolve the issue immediately, we will provide a final response within 8 weeks.

Escalation to Energy Ombudsman

If we cannot resolve your complaint within 8 weeks, or if you remain dissatisfied with our response, you may escalate it to the Energy Ombudsman—an impartial, free dispute resolution service.

Contact Energy Ombudsman:

• Post: Energy Ombudsman, O. Box 966, Warrington, WA4 9DF
• Phone: 0330 440 1624
• Email: enquiry@energyombudsman.org

Our Commitment

• We treat all complaints with courtesy and respect.
• We keep records of all complaints for continuous improvement.

• Where appropriate, we may offer resolutions such as an apology, goodwill gesture, or compensation.